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Network Support Engineer

Network Support Engineer

Closing on: Aug 8, 2021

Job Position: Network Support Engineer ( Tier 2)

Location: Bangalore

Experience required: 2+ yrs

Job Function: Technology

About the role / Description:

– Provide technical support over calls and emails for customers and technicians

– Resolve customer queries and issues on first call basis

– Handle elevation requests from Tier 1 and co-ordinate with higher level support in resolving complex issues

– Provide remote support for onsite technicians during hardware installation, replacements (Break fix) and general troubleshooting

– Configure and troubleshoot switches (Aruba), Wireless controllers (Aruba) , Access points (Aruba IAPs) and Modems (CradlePoint)

– Troubleshoot on hardware faults (AP/Switch/WBU), configuration issues, user authentication failures, splash page issues, device connectivity and other LAN/WiFi related issues

– Collaborate with CSMs, Helpdesks, ISP and onsite technicians to resolve trouble tickets

 

Skills and Requirement: Good Communication and Networking Skills

Salary: 5 – 5.50 lpa

Job Location: Bangalore
Job Function: Technology
Employment Type: FULL TIME
Min Salary: 500000
Max Salary: 550000
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